TERMS AND CONDITIONS

1. Scope of application
These Standard Terms and Conditions are applicable for all contracts concerning the rental provision of hotel rooms for accommodation concluded between Munich Rooms Boutique Hotel, prop. Selçuk Gürler (Munich Rooms Boutique Hotel) and third parties (Guests), and for all additional services and deliveries provided by Munich Rooms Boutique Hotel (Accommodation Contract).

2. Bookings
For a reservation to be valid, at the time of booking the Guest must either provide details of a valid credit card or indicate an alternative method of payment on the electronic sales channels of Munich Rooms Hotel.

Munich Rooms Hotel has the right to an immediate check of the validity of such information and to carry out a pre-authorisation of the credit card or alternative payment method indicated. With the pre-authorization a temporary hold is put on the funds of the credit card or alternative payment method. The full cost of accommodation plus any additional services booked will then be charged to the credit card or alternative payment method indicated no later than the date of arrival.

Munich Rooms Hotel is entitled to charge to the credit card or alternative payment method indicated also any outstanding amount(s) owed by the Guest to Munich Rooms Hotel for open positions particularly related to later additional bookings and/or use of facilities and services (e.g. of the beverage) or guest behavior.

In the event of a special rate booking, the full amount due for the stay will already be charged at the time of booking to the credit card indicated by the Guest or the alternative method of payment chosen. Special rate reservations may in general not be cancelled, rebooked or reimbursed. If it is not possible to charge the amount to a credit card, Munich Rooms Hotel reserves the right to cancel the reservation, whereby the Guest loses the right of use of the room.

By making a booking the Guest offers to conclude an Accommodation Contract. In the case of appropriate availability of the booked room the Guest receives from Munich Rooms Boutique Hotel a booking confirmation. Upon acceptance of the booking made by the Guest an Accommodation Contract is created between Munich Rooms Boutique Hotel and the Guest.

By making a booking the Guest offers to conclude an Accommodation Contract. In the case of appropriate availability of the booked room the Guest receives from Munich Rooms Boutique Hotel a booking confirmation. Upon acceptance of the booking made by the Guest an Accommodation Contract is created between Munich Rooms Boutique Hotel and the Guest.

Munich Rooms Boutique Hotel’s offers in relation to available rooms are non-binding and subject to change. Munich Rooms Boutique Hotel can at its own discretion refuse the conclusion of an Accommodation Contact.

There is no right to receive overnight accommodation in a particular room. Munich Rooms Boutique Hotel retains the right to impose restrictions standard within the industry, such as minimum stays, booking guarantees or deposit payments for certain dates.

3. Cancellation rules
There is a guaranteed booking when the Guest confirms payment of the overnight accommodation service by providing a credit card number.

Outside of block out dates (trade fairs / Octoberfest/ events): Cancellation is free of charge up to 7 resp. 2 days before arrival day (00:00 CET), otherwise we shall charge 90% of the value of the services ordered.

During block out dates (trade fairs and the Octoberfest/ events): Cancellation is free of charge 30 days before arrival day (00:00 CET), otherwise we charge 90% of the value of the services ordered.

Non arrival: By non arrival (No Show) we charge 90% of the value of the services ordered for the nights not used. In that case the person, who made the reservation, is responsible and the total amount is charged by the deposed credit card.

Rescission by the hotel: Provided that the customer’s right to cancel at no charge within a particular time period has been contractually agreed, the hotel is also entitled to withdraw from the contract within this time period.

Cancellation within the meaning of above also includes a change of the scope of the contract through delayed arrival or early departure as well as a change in the number of participants. The guest is free to demonstrate that the claim for payment did not arise or not in the claimed amount.

Reservations of more than four rooms (group arrangements) have special reservation and cancellation policies. Details on the terms can be found in the confirmation. Unless otherwise agreed, the following cancellation dates of the booked and guaranteed room contingent apply:

-cancellation is free of charge up to 30 days before arrival day (00:00 CET)
-for cancellation 29 days to 21 days before arrival day (00:00 CET) we charge 50% of the value of the services ordered
-for cancellation 20 days to 14 days before the arrival day (00:00 CET) we charge 75% of the value of the services ordered
-for cancellation less than 14 days before the arrival day (00:00 CET) we charge 100% of the value of the services ordered

The booker is liable for these costs with the credit card data provided to us, through which the no-show costs will be charged. Cancellation within the meaning of above also includes a change of the scope of the contract through delayed arrival or early departure as well as a change in the number of participants. The guest is free to demonstrate that the claim for payment did not arise or not in the claimed amount.

Simple bookings, i.e. bookings for which payment by the Guest is not guaranteed, are not valid. Munich Rooms Boutique Hotel is entitled to rent a booked room to another guest.

4. Accommodation prices and other prices

The prices applicable are those published by Munich Rooms Boutique Hotel at the time the contract is concluded. The applicable prices are overall gross prices and contain all statutory taxes, fees and charges. They do not include local charges which are payable by the Guests themselves in line with the relevant municipal law, e.g. spa taxes.

In the case of amendments to the levels of taxes, fees or charges, or an effective introduction of new taxes, fees and charges unknown to the parties up to this point in time, Munich Rooms Boutique Hotel retains the right to adjust the prices accordingly. In the case of contracts with consumers this applies only if the period between contractual conclusion (booking confirmation) and contractual adjustment is more than four months.

5. Payment conditions

No later than the date of arrival, the full cost of accommodation plus any additional services booked will be charged to the credit card. If it is not possible to charge the credit card, Munich Rooms Hotel reserves the right to cancel the reservation made, whereby the Guest loses the right of use of the room. If the Guest fails to show up (No Show), the full amount for the first night of the stay booked will be charged with a flexible rate booking and the full amount of the stay will be charged with a non-refundable booking. Furthermore the Guest will lose any further rights of use of the room. Munich Rooms Hotel reserves the right to cancel reservations at any time. Any resulting claims for damages are restricted to the total cost of accommodation of the stay booked.

The price of the whole accommodation service booked is always payable by the Guest in advance, at the latest upon arrival in the hotel.

Set-off by the Guest is excluded unless the set-off relates to an undisputed or legally confirmed claim.

Valid means of payment are cash in Euros, EC card, MasterCard, Visa Card, Diners Club Card and American Express.

6. Possibilities for use of booked rooms

Booked rooms are available to the Guest from 3 p.m. on the date of arrival and until 11 a.m. on the date of departure. Upon request and depending on availability it is possible to agree a later departure time (late check-out) with the hotel in advance. If the hotel agrees to a late check-out, the hotel is entitled to charge for the additional use of the room at the rate of EUR 20.00 per hour or partial hour. For departures after 3 p.m. the full daily rate will be charged. There is no contractual right to late check-out. The customer shall have no right to the availability of particular rooms.

7. Resale

The resale/re-rental and/or transfer of booking rooms is not permitted. In particular the transfer of rooms and/or allotments to third parties at higher prices than the actual room prices is not permitted. The assignment or sale of the claim against Munich Rooms Boutique Hotel is also not permitted.

Munich Rooms Boutique Hotel is in these cases entitled to cancel the booking, in particular if upon the assignment/sale the Guest has made untrue statements to the third party about the nature of the booking or the payment. Use of the hotel room for any purpose other than overnight accommodation is expressly forbidden.

8. Liability of Munich Rooms Boutique Hotel
Munich Rooms Boutique Hotel is liable for damage for which it is responsible arising from injury to life, limb or health. Additionally Munich Rooms Boutique Hotel is liable for other damage which is caused by a deliberate or grossly negligent infringement of duty by Munich Rooms Boutique Hotel and for damages based upon a deliberate or negligent infringement of contractually typical duties. An infringement of duty by Munich Rooms Boutique Hotel is equivalent to that by its legal representatives, employees or vicarious agents. More extensive damage claims are excluded provided these STCs contain no provision to the contrary.

Should there be disruptions or defects in the services of Munich Rooms Boutique Hotel, Munich Rooms Boutique Hotel shall, upon becoming aware of these or in the case of immediate complaint by the Guest, make every effort to rectify these.
The guest/renter may request a corresponding reduction in price in respect of a shortfall in service if such service or contractually agreed service is not provided after requests for remedial action. The guest/renter shall be obliged in the case of possible interruptions to service to undertake every reasonable action to contribute to the remedy of the interruption and limit the amount of possible damage. The guest shall in particular be obliged to inform the management of any complaints without delay. In the event the renter does not fulfil these obligations, he or she shall not be entitled to this extent to make any claims.

Munich Rooms Boutique Hotel is liable in accordance with the statutory provisions for items brought onto the premises. The claim expires if the Guest does not assert the claim against Munich Rooms Boutique Hotel immediately after becoming aware of the loss, destruction or damage to the item brought onto the premises. If the Guest wishes to bring into the hotel cash, securities and valuables with a value of more than EUR 800 or other items with a value of more than EUR 3,500, this requires a specific written agreement with Munich Rooms Boutique Hotel.

If the Guest is provided with a parking space in the hotel garage/car park, even for a fee, no contract of safe custody is created. Munich Rooms Boutique Hotel has no duty of surveillance. Munich Rooms Boutique Hotel is liable for all damage within the framework of the regulations of this Clause 8. The Guest is obliged to report any damage immediately, obvious damage in all cases before leaving the parking facility. Munich Rooms Boutique Hotel is not liable for damage for which other users or other third parties are solely responsible.

All claims against Munich Rooms Boutique Hotel expire in principle within one year of the statutory commencement of expiry. This does not apply to damage claims or other claims arising from injury to life, limb or health and/or due to a grossly negligent or deliberate infringement of duty by Munich Rooms Boutique Hotel.

9. Ending of the Accommodation Contract
Munich Rooms Boutique Hotel is entitled to cancel the Accommodation Contract on good grounds. There are good grounds in particular if

(i) Acts of God or other circumstances for which Munich Rooms Boutique Hotel is not responsible make contractual fulfilment impossible,

(ii) rooms or spaces are booked with the culpable provision of misleading or incorrect details or if important facts are not disclosed; important facts can be the identity of the guest, the ability to pay or the purpose of the stay.

(iii) Munich Rooms Boutique Hotel has justified grounds to assume that provision of the service could endanger the smooth business operation, safety or reputation of Munich Rooms Boutique Hotel and its hotels amongst the public without this being attributable to matters within Munich Rooms Boutique Hotel ’s control or organisational area;

(iv) the purpose or reason for the stay is illegal; or (v) in the case of the resale/re-rental and/or transfer (see Clause 7).
In the event the guest/renter uses the rooms provided for a purpose other than agreed, Munich Rooms shall be entitled to terminate the contract without notice. However, we shall claim payment of any room/apartment prices agreed in the amount of the reservation.

10. Vouchers
A voucher purchased from Munich Rooms Boutique Hotel can only be used for services within the hotel named on the voucher. If there is a residual credit in the case of payment with the voucher, this remains valid and can be used for other payments in the relevant hotel. The validity period of the voucher is 3 years from the date of issue. Vouchers cannot be returned, they cannot be resold or transferred and they cannot be exchanged for cash. Vouchers cannot be used for online payments. The person who orders the voucher is responsible for providing accurate details (in particular e-mail addresses) to which the voucher and the invoice are to be sent.

Notification of cancellation right : Declarations of intent regarding vouchers can be revoked without the need to give a reason within 14 days by any method ( letter, fax, e-mail) or, if the voucher is issued before expiry of this time limit, by returning the voucher. The time limit begins after receipt of this notification in text form, however not before receipt of the voucher by the recipient. Timely dispatch of the cancellation notice or voucher is sufficient to comply with this cancellation time limit. The cancellation is to be addressed to Munich Rooms Boutique Hotel, subject: Vouchers, Herzogstr. 51, 80803 Munich, Fax: + 49 (89) 388 32 511 or by e-mail to: hello@mucrooms.de.

11. Food and drink purchased outside the premises
In the public areas the consumption of food and drink purchased outside the hotel is not permitted. Breakfast may be taken only in the rooms within the public areas designated for this (bar, lounge). It is not possible to take away items which are part of the breakfast offered. Preparation of food in the rooms is not permitted.

12. Notice
In order to guarantee reliable delivery of mail, the guest/renter is requested to be sure to give his or her room/apartment number in this respect. No liability can be accepted in respect of loss, delay or damage.

Munich Rooms shall be entitled to request the guest/renter to cease or reduce unreasonable noise. The renter shall be obliged to comply with any such request made by Munich Rooms.

Any breach of the law on the part of the guest/renter shall entitle Munich Rooms to cancel the contract with immediate effect whilst retaining contractual claims for the period of the reservation. Munich Rooms shall be refunded any demonstrable damages arising in excess of this.

Cancellation of contract shall further be permitted in the event of protracted or infectious illness on the part of the Renter.

Information of every kind is issued to the best of our knowledge. We cannot, however, accept any liability in respect of this.

Lost property items will be returned at the guests/renters own cost, only on request. Munich Rooms shall be obliged to retain such items for 6 months.

No liability is accepted in respect of money and valuables. The Hotel does not provide a safe.

In the event of loss/ damage of the room card a charge of Euro 10.00 shall apply.

Munich Rooms cannot accept any liability in respect of articles left at reception for dry cleanings.

Even in the event of ordering, the guest/renter shall receive no claims in respect of provision of specific and certain rooms. In the event that accommodation agreed on is not available, the company shall be obliged to make every endeavour to find replacement accommodation of equal value in this or another hotel.

13. Non-smoking Hotel
Munich Rooms Boutique Hotel is a non-smoking hotel. It is therefore not permitted to smoke either in the public areas or the rooms. In case of violation, Munich Rooms Boutique Hotel has the right to demand from the Guest a sum of EUR 300.00 as compensation for the specific cleaning costs incurred, including any loss of turnover due to the inability to rent the room. This compensation figure can be increased or reduced if Munich Rooms Boutique Hotel provides evidence of additional damages or the Guest can prove lesser damages.

14. Pets
The permission of Munich Rooms Boutique Hotel is required to bring a pet. The guest is obliged to notify the hotel in advance if they wish to bring a pet. If Munich Rooms Boutique Hotel agrees to the Guest bringing a pet, agreement is granted on condition that the pet is under the constant supervision of the Guest, is free of disease and does not represent any other risk to the hotel guests or hotel staff. It is not permitted to bring the animal to breakfast or to the bar of the hotel. A fee of EUR 5.00 per night is payable for the animal. However, this does not apply to guide dogs for the blind or deaf and other comparable service dogs. These may be brought without charge and accompany the Guest at any time.

15. Registration forms and the passing on of personal data
Pursuant to the Meldegesetz [Reporting Act], Guests are obliged to provide their personal information, as well as any additional relevant information for registration purposes, in advance, via the electronic on-line registration data portal of Munich Rooms Hotel.

16. Data protection
The data protection regulations can be viewed under:
https://www.mucrooms.de/en/data-privacy/

17. Final provisions
Amendments and additions to the Accommodation Contract or the Standard Terms and Conditions must be made in written form. Unilateral amendments or additions by the Guest are invalid.

The place of jurisdiction for all disputes arising between the parties out of the contractual relationship, provided the Guest is a businessman, legal entity of public law or a public law special equity fund, is Munich.

Article 11 Alternative dispute resolution in accordance with Art. 14 Abs. 1 ODR-VO and § 36 VSBG The European Commission provides a platform for online dispute resolution which is accesible at http://ec.europa.eu/consumers/odr/. Our email address is: hello@mucrooms.de. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.

German law is applicable. Application of the UN Contract for the International Sale of Goods is excluded.

Munich Rooms Boutique Hotel | Herzogstr. 51 | D-80803 München | info@mucrooms.de